Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, just reach out.
Getting Started
How do I get started with Gclap?
Sign up for a free account—no credit card needed. You'll get 1,000 emails per month to test everything out. When you're ready for more, you can upgrade to a paid plan.
Do I need coding skills to use Gclap?
Not at all! Our email builder uses drag-and-drop, so you can create great-looking emails without writing any code. If you are a developer, you'll love our API—it's clean and well-documented.
Can I import contacts from another platform?
Yes! You can import contacts via CSV file. We also have guides for migrating from popular platforms like Mailchimp and SendGrid.
Pricing & Billing
Is there really a free plan?
Yes! The free plan includes 1,000 emails per month, forever. It's not a trial—you can use it as long as you want. We believe you should be able to try before you commit.
What happens if I go over my email limit?
We'll let you know when you're getting close. If you go over, your emails will still send—we won't cut you off mid-campaign. We'll just reach out to discuss upgrading.
Can I change plans anytime?
Absolutely. Upgrade or downgrade whenever you need. Changes apply to your next billing cycle, and we prorate if you upgrade mid-cycle.
Do you offer refunds?
If you're not happy within your first 30 days, let us know and we'll refund you. No questions asked.
Features
Can I send both marketing and transactional emails?
Yes! Gclap handles both. Use our campaign builder for newsletters, and our API or SMTP for transactional messages like password resets and order confirmations.
How does email automation work?
You can create workflows that send emails based on triggers—like when someone signs up, makes a purchase, or hasn't visited in a while. It's visual and easy to set up.
What analytics do you provide?
You can see opens, clicks, bounces, and unsubscribes for every email. For campaigns, you can compare performance over time and see which content works best.
Do you have an API?
Yes! Our REST API lets you send emails, manage contacts, and access analytics programmatically. We have SDKs for Python, Node.js, Ruby, and more.
Deliverability
How do you ensure my emails get delivered?
We help you set up proper authentication (SPF, DKIM, DMARC), monitor your sender reputation, and follow best practices. We also check against known blocklists.
Can I use my own domain?
Yes, and we recommend it. Sending from your own domain builds trust with recipients and improves deliverability. We'll guide you through the DNS setup.
Do you offer dedicated IPs?
Dedicated IPs are available on our Business plan. They're great for high-volume senders who want full control over their sender reputation.
Support
How can I get help if I'm stuck?
Email us at support@gclap.com. We respond to most messages within a few hours during business hours. Paid plans get priority support.
Do you have documentation?
Yes! We have detailed docs covering everything from getting started to advanced API usage. We also have video tutorials and guides.
Is phone support available?
Phone support is available on our Business plan. For other plans, we offer email support with quick response times.